Cheat sheets
Cheat sheets are condensed reference for a person about to talk to a buyer. They compress rules that apply to every call, in a form that survives a sixty-second review.
What separates a cheat sheet from a generated card
| Cheat sheet | Generated card | |
|---|---|---|
| Scope | Every call | One audience, one problem |
| Content | Technique, structure, standing prohibitions | Selected problem, mechanism, bounded proof |
| Source | Distilled from the communication instructions | Rendered from a specific record chain |
| Provenance | None needed — it asserts nothing about a buyer | Every line traces to a record ID |
| Lifecycle | Edited by hand, reviewed on a cadence | Discarded and regenerated when a source changes |
A cheat sheet carries no account claims and no proof claims, so it needs no evidence chain. That is also its limit: it can tell a rep how to ask, never what is true about a market or an account. Anything that asserts a fact about a buyer belongs in a canonical record, not here.
Authority
Reference material, not canonical. A cheat sheet is never a source for a problem, solution, proof, or audience record, and never the place a new claim enters the library. When it disagrees with a canonical record, the record wins.
Current sheets
| Sheet | Covers |
|---|---|
| Sales communication cheat sheet | Pre-call checklist, in-call rules, message structure, capability labels, tactical empathy, question bank, bias responses, agreement test, hard no's |
Its long form is communication-instructions.md, which is the document to change when a rule changes. Update the sheet from the instructions, never the other way around.